Privacy Policy

Introduction
UberRE regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all UberRE users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact UberRE sales atsales@uberre.com.au.

Collection of Information

In order to use the UberRE website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by UberRE is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from UberRE customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at websecurity@uberre.com.au.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at accounts@uberre.com.au.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, mobile phone number and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications
UberRE uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at accounts@uberre.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

UberRE may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose. UberRE does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the UberRE site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of uberreonline.com.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

UberRE Security Policy

UberRE uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by UberRE or any outside party. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. eWAY isan authorised third party processor for all the major Australian banks. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by UberRE.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your access hyperlink via email within 5 working days.
If you wish to query a delivery please contact us at support@uberre.com.au.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at support@uberre.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.
If you have any enquiries regarding this document and the payment services offered by eWAY please visit the eWAY website at www.eway.com.au.

Terms & Conditions

General Terms and Conditions

Effective: January 1 2019

The following are the standard terms and conditions ("Terms and Conditions") that apply to your use of the UberRE service.

Once you Tick the Box to Accept the Purchase and press Send, this will constitute your acceptance of the Terms and Conditions.

1. Defined terms“Agreement” means these Terms and Conditions and your Order and any credit application or Direct Debit form you have submitted and the terms and conditions of such banking application.“Order Form” means the acceptance of the purchase specifying your subscription details for the Service."Service" may include any of the following or a combination thereof:
(a) a process that will facilitate the creation of marketing content to be available via UberRE’s online platform for 90 days.
(b) a process that will deliver the marketing content via the Internet to the purchaser within 7 days of completing onsite services.
2. Your obligations and acknowledgements
2.1 You represent and warrant in respect of each property that you may request the service for, that:
(a) you are the holder of a current real estate agent's license in the State(s) or Territory to which your use of the Service relates.
(b) you have full and unfettered authority to represent the property.
(c) you will abide by any applicable Code of Practice (including privacy, spam and advertising codes) and all applicable laws, standards and regulations.
2.2 You acknowledge that:
(a) the quality of the provided marketing content is reliant on weather conditions and the preparation of the property to be marketed
(b) although our services providers take care in preparing property drawings, there may be some inaccuracies within the provided floor plans
3. Following the completion of the order this agreement will take effect and shall continue until terminated in accordance with these Terms and Conditions.
4. Termination of Service by you
4.1 If you do not wish to continue this agreement you must provide us clear written notice of your intention to terminate the service 48 hours prior to scheduled work.
4.2 We will in turn provide you with email confirmation that the service has been cancelled.
5. Termination or suspension of Service by us
5.1 Termination or suspension of the service can occur under the following circumstances;
(a) none payment, or dishonored direct debit or credit card request
(b) you breach any part of this Agreement and the breach is material and not capable of being rectified;
6. Termination of this Agreement (by you or by us) does not:(a) relieve you of your accrued obligations and liabilities pursuant to this Agreement and we reserve our right to enforce such obligations and liabilities after termination.
7. We reserve the right to amend the terms and conditions of this Agreement, including package components, products and fees, at any time. You will be given written notice of any changes to our exclusive fees or package components.
8. All prices include tax.
9. Limitation of liability and indemnity.
9.1 To the extent allowable under the Competition and Consumer Act 2010 or any other applicable law, we:
(a) exclude all conditions and warranties implied into this Agreement;
(b) exclude consequential, special or indirect loss or damage (including but not limited to loss of opportunity, loss of revenue, loss of data and loss of profits);
(c) limit our liability for breach of any condition or warranty that we cannot exclude to (at our option):
(i) resupplying the Service; or
(ii) paying the cost of having the Service resupplied; and
(d) limit our liability in respect of any other claim under or in connection with this Agreement, whether the claim is based in contract, tort (including negligence), statute or otherwise, to the amount paid to us by you under this Agreement and reduce that liability to the extent you cause or contribute to the loss the subject of the claim.
9.2 You must take all reasonable steps to minimise any loss you suffer or are likely to suffer and that is the subject of a claim against us under this Agreement. If you do not take reasonable steps to minimise that loss, then our liability to you for the relevant claim will be reduced accordingly.
9.3 We will not be liable under this Agreement to the extent that liability is caused by:
(a) any breach of your obligations under this Agreement or a negligent act or omission by you; or
(b) any delay in performance or breach of this Agreement which arises as a result of any matter beyond our control including but not limited to viruses, other defects or failure of the server hosting our app.
9.4 You indemnify us and our officers, employees and agents ("those indemnified") against any direct or consequential liabilities, losses, damages, expenses and costs (including legal expenses on a solicitor and own client basis) incurred or suffered by any of those indemnified as a result of any claim or proceedings brought by a third party against those indemnified in connection with any material uploaded or submitted by you in connection with the Service or any other act or omission by you in connection with your use of the Service.
9.5 Each indemnity in this Agreement is a continuing obligation, separate and independent from the other obligations of the parties and survives termination of this agreement for whatever reason.
9.6 We will hold all data supplied by you in confidence. This data will not be shared, sold or distributed by UberRE to any party other than your Agency.
10. General
10.1 We may change these Terms and Conditions at any time by giving you at least 30 days' prior written notice.
10.2 We will send all notices and other communications to your email address you have provided to us. It is your sole responsibility to ensure that you provide us with your current contact email address.
10.3 All notices from you to us (excluding termination notices) must be sent by email to accounts@uberre.com.au. These contact details may be amended from time to time.
10.4 You must not assign this Agreement or appoint an agent without our prior consent.
10.5 We may assign this Agreement at any time. If we assign this Agreement, we will notify you of the assignment.
10.6 This Agreement (together with any documents referred to in the Agreement or provided by us at the same time as the Agreement) comprises the entire agreement between us about its subject matter. It supersedes all prior understandings, agreements or representations and you may not rely on any representations or warranties about the subject matter of this Agreement except as expressly provided in this Agreement.
10.8 The laws of NSW, Australia govern the Agreement.
10.9 If any term of this Agreement is void, unenforceable or illegal, that term is severed. The remainder of the Agreement has full force and effect.